The months of March and April saw Toojays delivering two workshop events to existing client, Newtown Surgery and Caister Health Centre. A need to establish a training programme for the non clinical staff had been identified in order to address specific skill gaps.
Following discussions with Assistant Manager, Jayne Baxter, the workshops were developed to cover key objectives and desired outcomes. The two workshops centred on the themes of Customer Services Skills and Communication Skills. Each session combined facilitated discussion, practical exercises, and reviewed the practical application relevant to the business.
