This month sees the start of a new Staff Development Programme for Move with Us, one of the UK's leading property experts. Based in St Ives, the organisation offers a variety of services, from house valuations and legals, right through to organising new utility suppliers. Move with Us approached Toojays with a request to design and deliver a training programme aimed at developing staff skills as they move from a B2B to B2C focus.
40 members of the Connections and Conveyancing departments took part in the first of a series of interactive workshops, engaging in group discussions to establish best practice and heighten awareness of customer issues, concerns and requirements. Practical exercises and scenario studies allowed individuals to review the practical application relevant to the business.
Feedback from the teams taking part highighted the relevance and enjoyment of the workshop with key competencies as such relationship awareness and managing change being addressed. The next workshop will take place in a fortnight's time.
